Refund policy

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

• The product is damaged, leaked, defected or incomplete.

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

• The product received does not match the size ordered.

• Products must be returned to our Customer Services department for a return and full refund to be made.

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

• To return an item, please email us at online-lk@bluebirdarts.com with the return reason and order details.

• Once our customer support team approves the return you will be requested to send the parcel to our warehouse. 

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns with 5-7 working days of receipt.

• During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND?

• Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.

• In the case of REFUND shipping and handling charges will not be refunded.

• The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: SALE & DISCOUNTED ORDERS

• Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.